You can contact us to request a status update about the transportation. You can find more information on contact modes on the Contact Us page.
Post Type Archives: Help Steps
What payment options do you offer?
We accept VISA, MasterCard, American Express, Discover, Paypal for deposits/pre-payments. For balance due, we will accept cash, postal money order or an official bank check.
Do I need to prepare my vehicle before getting it hauled?
It is advisable to bring the vehicle to order before scheduling your auto shipment. Make sure there is sufficient fuel in it and it’s in operable condition. Also make sure that there aren’t any lose parts over the body or any other loose items inside the vehicle. This will help for a safer transportation
Would you need to unload/reload the vehicle?
Through proper planning, we ensure that the loading/reloading procedures are kept at a minimum. However, these may be indispensible in some cases and the vehicle may be loaded/unload during the transportation.
Would you require driving my car?
The driver will need to load / unload your vehicle at the time of pickup and delivery as well as unload / load while in transit if a vehicle in a position in front of yours is to be delivered prior to yours. We recommend an ideal fuel level of 1/4 tank.
What items are allowed in the car during transportation?
We do not prefer putting any personal belongings in the vehicle while it is being transported. Since delays can occur, items that are expected to reach before a pre-defined date, such as presents, documents etc., should not be placed in the vehicle. Moreover, all items should be kept safely in a bag which should be […]
Do I have to be there at the pick-up date or can I leave the vehicle somewhere?
It is very important that someone is available to sign the Bill of Lading (BoL) at the time of pickup and delivery. However, you can designate an able licensed person such as a family member, friend, neighbor, or coworker, if you yourself will not be available.
What do I need to do, in case damage is found on the vehicle on delivery?
We strive to deliver the vehicle as safely as possible. Moreover, signed agreements before pickup and at delivery assure that we both are on the same page. In case you find that the vehicle has incurred damage during transportation, you should note the damage on the Bill of Lading with the driver present, pay the […]
When should I take off from work?
We will let you know the approximate pickup window and estimated transit times. Once scheduled on a truck we will then be able to narrow down this window down and provide notice once an estimated time of arrival can be gauged as the trucks are moving in real-time. It’s advisable to be in the area […]
How do you define door-to-door service?
This means that the auto shipper will try his/her best to gets as close to your door as possible. You should understand that often there are legal and safety restraints and a desired pick-up or delivery proximity to the house is not always possible. Low-hanging trees or wires, narrow streets or tight turns can limit […]
